Verticals » Customer Contact Solutions » Capabilities
Capabilities
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Technology & Platform |
- IVR application design & development
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- Touch tone to speech recognition IVR migration
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- IVR/speech application testing
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- Skill based and optimized routing
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- Components/Platform recommendation
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- Automatic Call Distribution system integration
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- System Integration with existing applications
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- CTI integration for screen popup
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- 24 x 7 production support
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- 24 x 7 Platform monitoring
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