E*Pro has been one of the pioneers in offering IVR solutions. Interactive Voice Response systems play a critical role in automating business and customer support processes. Typically, an IVR system processes phone calls, plays pre-recorded messages, provides callers with real-time data and potentially routes calls to service agents. IVR technology requires virtually no human interaction over the telephone, as the user's interaction with the database is predetermined by what the IVR system will allow the user access to.

Challenges in Testing IVR systems

• IVR systems are very complex and offer a wide range of features like DTMF tome detection and Voice Recognition
• These are highly business critical applications and hence an effective test approach is required
• IVR systems interface with other systems and interfaces making it more complex to test
• IVR systems cannot exist as stand-alone systems and hence testing IVR systems requires a proper test setup which is integrated with the network
• Due to increased business transactions IVR systems face a heavy load. Testing the IVR systems for performance issues in a multi user environment is a huge challenge

E*Pro Edge

• E * Pro has tremendous experience in testing IVR systems for the past 10 years
• A dedicated team which specializes in testing various IVR based systems
• Extensive domain expertise in Customer Contact Solutions
• An excellent infrastructure to support application testing
• Global Delivery Model
• An extensive list of clientele in Customer Contact Solutions

E*Pro Technologies is a global consulting company engaged in providing innovative, high performance, real-time solutions across multiple asset classes for electronic trading, position management, pricing, risk management and downstream processing for clients in the financial sector.

Working with leading industries in the financial sector, our industry experts support the front offices and back offices of asset management and brokerage firms, prime brokers and hedge funds institutions in managing and getting the most from IT assets.

We have an in-depth understanding of front-end systems, clearing and settlement processes required in many global markets. This rich experience can be applied to all aspects of post-trade work flows, right from clearing and settlement and throughout the entire transition lifecycle.

The skills and expertise available within the organization enables E*Pro to provide services across multiple asset classes including Fixed Income, Foreign Exchange, Commodities, Derivatives, Money Markets and Equity Markets.

The Challenges

While the industry is facing the ever-increasing challenge and innovation in the financial spectrum, it is an equally challenging aspect to collaborate with a test partner who understands this business as good as any player to ensure all business critical functions are tested seamlessly.

• The AUTs are Real time electronic trading systems and are highly business critical
• Managing the continuously changing business processes
• Testing specialized protocols like Financial Information Exchange (FIX)
• Testing regulatory guidelines
• Working on challenging deadlines

E*Pro Edge

• Experienced team that has good insight in Financial and Trading domain
• Experience in testing Trading GUI applications and in-house trading platforms
• A team with a blend of technical QA skills and functional expertise
• Global Testing Delivery Model

E*Pro has created innovative technologies for next generation enterprises in the Healthcare sector, empowering them to dynamically manage their business processes to adapt to changing market environments. Using accelerated implementation and measurable performance improvement with proven and tested frameworks and methodologies, we help our healthcare clients build their businesses.

We offer the following services in Healthcare & Life Sciences space

Healthcare Product Testing

Products in Healthcare care industry have always been bound by various regulatory standards. These products are exposed to ever changing compliance models. These factors demand an expert player to support testing various compliance standards. ‘E Pro Test Partner’ services help products meet the regulatory compliance like as HL7, DICOM, ICD-10 and CCHIT.

EHR Interoperability Testing

Electronic Health Records (EHR) are being extensively maintained by various Healthcare institutions. With growing number of Healthcare solutions the need to support interoperability of EHR systems has become mandatory.

Our ‘EHR Interoperability Testing’ provides support to ensure interoperability compliance for HER systems.

E*Pro Edge

• A dedicated testing team that specializes in Health Care & Life Sciences domain
• An extensive list of clientele in the Healthcare space
• Exposure to different Healthcare standards
• Global Testing Delivery Model